Privacy Policy

Privacy Policy

CarpetShip works actively to ensure your privacy is protected when using our online services, customer support as well as public online channels such as social media. CarpetShip is responsible for the personal data submitted to us and will process it according to the EU Data Protection Directive (95/46/EC) (referred to as Directive 95/46/EC below).

When do we collect personal information?

We collect personal data submitted to us when placing orders, contacting our customer service or subscribe to or participate in our various online services such competitions, product notifications and newsletters.

What personal information do we collect?

We only collect personal information such as; Name, phone number, email, postal address, payment information – needed to provide you with our services.

Where is your personal information stored?

Data collected by our systems is mainly stored within the European Economic Area (EEA) but may be transferred outside this area. In such cases all transfers and storage is done in compliance with applicable data protection laws.

How do we use your personal information?

We collect your information and use it for the following purposes

  • Process payment and order fulfillment
  • Prevent misuse and fraud of our services
  • Register and administer your account (track deliveries, order status, order history, favorites, watchlists etc.)
  • Contact you in case of delivery issues
  • Help recover from potential interruptions in our services
  • Analysis in order to provide relevant marketing offers
  • Send you information you have requested from us, including marketing communications and information about our products
  • If requested notify you about the availability of our products
  • When organizing competitions notify winners, participants and voters
  • Answer questions and provide suggestions about our products and services

Who has access to your personal information?

Your data is only accessed by authorized personnel directly involved in fulfilling the purposes listed above. Your data is never traded or sold and only shared with parties outside CarpetShip when they are directly involved in fulfilling the purposes listed above.

What are your rights?

In accordance with the law (Directive 95/46/EC) you have the right to order an excerpt of the data we store about you free of charge. You also have the right to correct the information and the right to have the information deleted if we do not have any legal storage obligations such as for example book-keeping rules. You also have the right to refuse direct marketing and you that you can opt out from our newsletters subscription consent at any time using the link provided in the footer of the emails. For any help with these matters please contact our customer service at +971 56 753 5003 or send us an email at info@carpetship.com

How do we make sure your personal information is secure?

We place great importance on the security of all sensitive information associated with our customers. We use technical and organizational measures to safeguard your personal information from data loss, manipulation and unauthorized access. All our payment providers processes your card details according to international security standard PCI DSS.

How long to do we store your personal information?

We will store your personal information as long as we have an active consent from our customers or have other more general legal grounds for keeping the information (e.g book-keeping rules). If we have no interaction for two years we will ask you to renew your consent. If you do not accept, we will then erase you personal information.

Additional data collection

Cookies

We use cookies to deliver a convenient online shopping experience. Cookies are used for a number of reasons, amongst others to enable us to handle the contents in your shopping cart as well as information required when logging in. In addition, we use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies we do not guarantee that the site will work properly. If you experience any problems please review your current settings and potentially update them. For more information about cookies, go to All about cookies.

Creation of pseudonym usage profiles for web analysis

Pseudonym user profiles will not be merged with personal data about the bearer of the pseudonym without a specific, express consent of the person concerned.

If you want to prevent data collection, you can block the execution of external Javascript content in your browser by installing a corresponding browser plug-in (eg. Noscript).

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Alphabet). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator as transmitted by your browser within the framework of Google Analytics IP address will not be merged with other data provided by Google.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also collect the data generated by the cookie and related to your use of the website (incl. http://tools.google.com/dlpage/gaoptout?hl=en